Terms and Conditions

By signing your invoice document; The client agrees to all product details and pricing as indicated in your invoice document.

The client also agrees to adhere to all terms and conditions as per below and has full knowledge of what products & services will be provided upon/ leading up to the event date and agrees to all policies regarding Payment, Client responsibility, Due Dates, Cancellations, Postponements and Etc. rights. 

A signed copy of your invoice must be returned to Ashley J Events upon deposit payment.

Definition

The ‘Owner’ is Ashley J Events

The ‘Hirer' & ‘Client’ refers to the person, firm or corporation hiring products, equipment and services from the Owner.

The ‘Equipment' means all the equipment, props, furnishings, linen and accessories supplied to the hirer.

The ‘Terms' are these terms and conditions (below) of services and hire 

in which the client must adhere to.

Invoice Payment

& Securing your Date/ Booking

Quotes/Invoices valid for 30 days, prior to deposit received. 

Your date and booking is tentatively held for this 30 day period.

Unfortunately we do not accept tentative bookings further than 30 days after quoting.

What does my deposit account for? Your deposit to Ashley J Events contributes towards making deposits to any hire items and/or third party suppliers and vendors necessary to fulfil our design concept and booking promise to you. 

Therefore cannot be refunded once your design & deposit has been paid, signed and finalised.

Deposit: Quotes/Invoices require a 25% non-refundable booking fee deposit upon acceptance to secure your booking. Once secured, this will be deducted from your invoice total.

Split deposits and/or instalment payments for deposits are not available.

Second instalment payment: A second instalment payment of 20% of your remaining balance is due five (5) months out from your event date.

This amount will be invoiced to you via email and deducted from your remaining balance. 

Your third and final instalment then due 4 weeks prior to your event.

Final Invoice payment due: Full payment of invoice due 4 weeks prior to event. 

Please refer to due date stated at the top of your invoice document.

Overdue payments: Will incur an additional 30% (of your total booking) non-refundable overdue fee authorized by Ashley J Events

Failure to pay your invoice: Failing to pay your outstanding balance before the due date and ultimately your event date, will see an automatic cancellation of our products & services to you. 

We cannot proceed with your event unless full invoice has been paid prior. 

This policy remains in place if an overdue fee has been applied to your invoice also.

Failure to pay your remaining balance by due date may also jeopardise the availability of some items and flowers (colours, style, quantity) indicated in your event design concept & quote/ Invoice. In such an event, Ashley J Events. reserve the right to substitute accordingly at last minute notice. This is due to sub-hired/ sub-contracted items & services not being paid in full until your full payment has been made to Etc. first.

Preferred method of payment: Direct Deposit, or online credit card payment.

Payment details can be located highlighted in pink on your invoice document. 

A Confirmation via email will be sent to you upon each payment received. 

Receipts can be issued at your request.

Please note; online Credit card payments incur a 1.75% surcharge.

Your event date/ booking is only considered secured once deposit and signed copy of invoice has been made. No tentative holds on dates or bookings

Ashley J Events

Responsibility & Rights

By accepting and signing your Invoice document, the Client agrees to a copyright policy where all design rights are to remain the property of Ashley J Events and not to be plagiarised, duplicated or passed on to a third party without written consent from the owner.

• As we have waiting lists during peak event season, In order to be fair to all clients we do not accept any major cancellations or alterations to invoiced products/services.
• RSVPs: We acknowledge there may be changes to your guest numbers as your RSVP date approaches and so we are lenient to these amendments so long as this information is provided to us 6 weeks prior to your event. 
  Other alterations, quantity reductions or cancellations of items/ products can not be made and can not be refunded. Please ensure you are 100% satisfied with the products and/or services as listed in your invoice document when signing and making your deposit to secure your booking.
• Cancelling after deposit paid: In the event of booking cancellation; payments may be refunded minus deposit if cancelling 8 months prior to original (first) event date.  
  Deposits are non-refundable upon accepting/ signing your booking.
• Cancelling after deposit & further payments made: Cancellations 7 months prior to your original (first) event date will receive a 50% reimbursement (minus the deposit), whilst cancellations between 6 months-and your event (original and/or new postponed date) will not be allegeable for any payment reimbursement.
• ­Cancellation admin fee: Upon your written notice of intent to cancel your booking with us after your deposit and/or second instalment payment are made; an admin fee of $250 +GST will be issued and is payable immediately along with your signed copy of new invoice to confirm your booking cancelation.
• ­Change of mind after cancellation: We do not accept change of mind if you wish you re-book us after your written intent and confirmation of cancellation.
  This is due to our client waiting list, limited availability during event season and admin work involved ss well as giving our suppliers a fair opportunity to re-book any items that have been cancelled on your part. Please be 100% certain of your wish to cancel before writing to us with your intent.
• ­Cancelling after one or more postponements: In the event in which you'd like to cancel your booking with us after one or more postponements have been requested and made; refunds of deposits will not be allegeable, whilst refunds of other payments may be allegeable according to number of months notice given from your original (first) wedding date, in line with our cancellation policy as per above.
• Date change: In the event of a date change, Ashley J Events will allow your booking to be moved to another desired date with a full credit note of your wedding booking amount, valid for 12 months.
  This is however subject to our service availability, and product availability and may be granted given sufficient notice. If unavailability of our services occurs; deposits can not be refunded and our cancelation policy is enforced according to the number of months notice given. For Postponement guidelines due to Covid-19, please see below.
• Natural disasters: In the event that a natural disaster, unforeseen circumstance, act of God or extreme weather conditions prevents the event from going ahead, no refund (of any amount that has been paid. Full amount and/or deposit) will be made.
  This includes, but is not limited to: Fire, Bush fire, Flooding, Storm damage, Wind damage, Earthquakes, Tsunamis, Landslides, Volcanic eruptions, Atypical cyclonic storms, Pandemic, State of Emergency, Travel bans and other extraordinary natural phenomenon.
  If in doubt, we advise seeking wedding insurance independently from your preferred insurance broker.
• Government restriction: ­Under the circumstance where Government guidance/authority is given to limit and/or suspend events and social gatherings we will adhere to these guidelines by law and reserve the right to not proceed with your event with any, if not all, booked products, hire or services. In these circumstances where we reserve the right to cancel your event booking after recommendations to postpone, we will not put our team or staff or families in jeopardy to their health and safety and no refunds of any payments made towards your booking will be issued upon doing so.
  When applicable, you will receive recommendations to postpone your booking in guidance with Government regulations and given a cut-off date/time in which to make your decision by.
  Failure to postpone your event by the deadline will see a forfeit in your booking and a forfeit in all funds already paid towards that booking.
• ­In the event of fines issued for not complying with Government regulations with the added recommendation from us, Ashley J Events and any third party or individuals associated with Ashley J Events will not be liable to pay any issued fines and these will be passed on to the Client who holds sole responsibility for their own event, attendees , and individually sourced labour, contractors, vendors and suppliers.
• Other venues and suppliers who do not wish to comply with Government regulations, will not be associated with by Ashley J Events. We strongly urge you to advise your suppliers/ venue/ contractors to to adhere to the Government regulations and laws. Their decision to not comply with these laws, will have no sway or affect on Ashley J Event's decision to adhere to them, as stated above.
• Please ensure you are 100% satisfied with the products and services that we have listed to you as indicated in your invoice document.
  We are a collaborative business which regularly subcontracts complimenting businesses and hire to successfully design and run your event.
  Any cancellation of styling, floral or hire items will result in a forfeit in deposits made on your behalf to secure outsourced/subcontracted products and/or services if you wish to make a significant change or alteration to any of the products and/or services as listed in your invoice document.

• Ashley J Events is committed to ensuring the privacy and security of all personal information collected for the purpose of processing your floral
  design & styling orders.
• Ashley J Events respects the Privacy of all its customers and the recipients of flowers & styling services and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).

Ashley J Events
Responsibility & Rights

• We are not responsible for any damages or stains obtained to sub-hired linen, any material or fashion wear in regards to water on flowers, colour transfer or pulls in material associated with the miss-use of flowers, props and/or hired items.
• Ashley J Events Event Styling is not liable for personal or venue damages and/or injuries sustained by miss-use of props, hired items, candles or Flowers. Liability falls with the hirer/client.
• We are not responsible for injuries or damages sustained as a result of broken  glass or materials, moving furniture or any other hired items.
• All hired linen for DIY events will be supplied dry-cleaned, pressed or    ironed.
• Ashley J Events Event Styling reserve the right to photograph your event during Set-up & Dismantle times only, unless given client permission to do so during the event for portfolio purposes, advertising & media relations.
• Due to privacy act, we do not photograph you or your guests without written      permission from yourself first. Copies of our photographs may be supplied      to you after the event for personal use only. 
• Ashley J Events Event Styling reserve the right to share photographs of your      event online and on social media after the event has commenced only, and      with full vendor credit. Privacy of your and your guests is fully respected.
• Ashley J Events Event Styling reserve the right to use the photographs for      printed advertising material, with full vendor credit. Photographs supplied and used by your Photographer is with written permission only. T&C’s of your Photographer will be fully adhered to on behalf on Ashley J Events Event Styling.
• Photographs may not be used by client for advertising or media relations without permission from Ashley J Events Event styling.
• Ashley J Events Event Styling requires a signed & dated copy of your invoice      by the Client to state they have read and accept the terms & conditions and the supplied products/services as listed in their invoice document.
• Ashley J Events Event Styling fully commit to supplying, designing, setting up      and packing down all items and services as listed in your invoice document      with the utmost respect to contributing vendors, all guests on the      property and venue owners and staff.
• ­Ashley J Events Event Styling reserves the right to change these terms and      conditions without notice.

Any queries or concerns regarding Terms and Conditions 

may be emailed to: ashleyjevents1@gmail.com